Building for the Team: Developing a Model to Support Collective Effort

 Examining the content and function of interruptions reveals that assistance is needed to manage Overhead interruptions often initiated during Indirect Care and directed towards the leader to complete tasks unrelated to the work process and their role and responsibility to the team.  Nearly a quarter of all interruptions are Overhead interruptions (i.e., finding clinicians to relay information or technical problems) and should be removed.  Team interruptions like interpreting EKGs, patient notifications, and communication between providers need further support.